First Light Independent Care

Terms of Service

PLEASE READ THE FOLLOWING TERMS & CONDITIONS CAREFULLY BEFORE ENGAGING WITH OUR COMPANY – IF YOU DO NOT AGREE TO THEM, DO NOT USE OUR COMPANY & ITS SERVICES. IF YOU CONTINUE TO ENGAGE WITH OUR COMPANY AND ITS RESPECTIVE EMPLOYEES, YOU ARE ASSUMED TO HAVE AGREED AND ARE BOUND BY OUR COMPANY TERMS AND CONDITIONS.

First Light Independent Care ltd are pleased to make its Service, as described below, available to you on the following terms and conditions. The Terms of Service are a legal contract between the service user using the Service (“you”) and First Light Independent Care ltd (“Company,” “we,” “us,” or “our”). As referenced in this agreement, “Site” means the website operated by the Company and currently located at [email protected], as it may be updated, relocated, or otherwise modified from time to time, and includes any and all information, text, images, and other materials and content appearing on or incorporated into that website. The terms “First Light” or “Service” mean the Site or any other web sites, networks, embeddable widgets, downloadable software, including tablet computer applications, features, messages such as emails that we may send you, and services, whether on-line or off-line, owned or operated by the Company.

By using the Service, you:

acknowledge that by accessing or using the Service, you agree that you have read, understood, and agree to be bound by the First Light Independent Care ltd Terms of Service (the “Terms” or “Terms of Service”) as updated from time to time, which govern your use of the Service. You may use the Service only as set forth in these Terms.

  2. acknowledge that you have read and understood the content of our privacy policy (available at:    https:/[email protected]/privacy-policy), as updated from time to time.

1. Terms Governing Service Use

Your access to and use of the Service is expressly conditioned on your agreement to and compliance with these Terms. You agree that by browsing, clicking in or accessing the site that you have read these Terms and agree to be bound by them.

2. First Light Independent Care Platform

2.1: First Light is a platform for connecting individuals who are looking to engage with self-employed professional careers and other self-employed parties (SEPs) to provide in home live in care (each a “Placement”) and wider healthcare services in the respective sites, and self-employed care professionals that are part of First Light’s network of Carers and healthcare professionals (each an “SEP” – Self Employed Professional) that may be available to perform such Placement.

The Company checks the backgrounds of each SEP via third party background check services; however, the Company does not guarantee or warrant, and makes no representations regarding, the reliability, quality, or suitability of such care professional providers. It is solely the responsibility of each SEP, and not the Company, to determine whether they are qualified and capable of completing a particular Placement.

Even when accurate, reference checks do not necessarily predict future behaviour of a SEP. When you book a Placement or deal with a SEP, you should ensure that you use common sense and caution to ensure protection of you and others’ personal property and safety, including by supervising SEP’s as you would supervise anyone who provided a service to you that you did not know. The Company will not be liable, to the extent permitted by law, for any claim, injury or damage arising in connection with your use of the First Light Independent Care Platform and the Company is not responsible for the conduct, whether online or offline, of any user of the First Light Platform(s).

2.2: Live in Carers have various rights pursuant to the law which includes (without limitation):

2.2.1: a minimum break of 2 hours per day within daylight hours. At the request of the SEP, it is permissible for these breaks to be banked to provide a longer individual break, but the minimum duration is 14 hours over 7 days; and

2.2.2: sanitary living conditions which include (i) a separate bedroom and suitable bathing and toilet facilities; (ii) clean bedding and (iii) Food for the carer must be provided by yourself either through groceries or a food allowance (which will be added in the agreed rate). It is essential when considering this that you and the carer are clear on expectation for this. Usually a live in carer will cook for themselves and your loved one. Sharing meals is not only convenient but also helps build that relationship between the two. 

3. Fees & Costs

When you make a Placement booking, the Company will help facilitate the transaction by providing a mechanism for paying amounts due in connection with each Placement (“Fees”). Fees for Placements are non-refundable (unless at least 48 hours’ notice of cancellation has been provided) and will be charged to you in accordance with the Company’s pricing schedule in force at the time a Placement is requested, which the Company may update from time to time on a going-forward basis. You may also be informed by First Light of any changes made to the amount or basis of any payments due by you from time to time. You are liable for all taxes (other than taxes based on the Company’s income) related to the Placement performed by the SEPs.

The Company will charge you for Placements through the payment method specified in your account (e.g., a credit card or debit card). If you pay any applicable Fees with a credit card, the Company may seek pre-authorisation of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your requested Placement. You authorise such credit card account to pay any amounts described herein and authorise the Company to charge all sums described herein to such credit card account. You agree to provide the Company updated information regarding your credit card and account upon the Company’s request and any time the information earlier provided is no longer valid.

4. SMS/Text Messaging

When you sign up for the Service, the Company may need to send you SMS/Text Messages in order to confirm your phone number or keep you informed about your Placement an EC may be performing for you. Some of these messages may be necessary for the fulfilment of the Service and cannot be opt-ed out of. Depending on your current phone carrier plan, you may incur Fees for these SMS Messages, and agree to not hold the Company liable for any Fees incurred.

5. Feedback

You may provide the Company with information and feedback regarding the features and performance of the Service, including reports of failures, errors, or other malfunctions you encounter on the Service along with any associated error messages (the “Feedback”). Feedback provided to the Company may be used by the Company to improve the Service, and accordingly, you hereby grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify and otherwise exploit such Feedback without restriction.

6. Your Data Protection

We take your privacy seriously. For details about how we use your personal data please refer to:
https://[email protected]/data-protection-act-2018 . To ensure we have your most up to date personal data, you agree to provide us with updates to personal data we hold about you.

7. Notifications; Modification of Terms

We may provide notices to you either by posting them on the Site or by email to the address you provided when you register with our company. All notices are effective upon posting or when sent. Additionally, we may modify the Terms of Service and/or our Privacy Policy at any time by posting the modified version on the Site or by sending you a copy by email. Please check the Terms periodically for changes. By continuing to access or use the Service after we have posted or emailed any such modifications, you agree to be bound by the modified Terms of Service or Privacy Policy (as applicable), but solely on a going forward basis.

8. Company Property

Your rights with respect to the Service are limited to those rights expressly granted in the Terms of Service. You acknowledge and agree that the Company and its licensors own all right, title, and interest in and to the Service, including all intellectual property rights therein, even if the Company or its licensors incorporate any materials provided or made available by you into subsequent versions of the Service. The Service is protected by copyright, trademark, trade secret, and other laws of both the United Kingdom and foreign countries. Except as expressly permitted in the Terms of Service, you may not reproduce, modify, or prepare derivative works based upon, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use or exploit any portion of the Service, including without limitation any information provided through the Service.

The content of the Service includes copyrighted materials, trademarks, trade secrets, and other proprietary information, which may include, without limitation, personal information of users, text, software, photos, video, audio visual recordings, graphics, music and sound. The entire contents of the Service and subsets thereof are also protected by copyright as collective works. The Company owns a copyright in the selection, coordination, arrangement, and enhancement of such content, as well as in the content original to the Company. You may not create a database or other archival collection in electronic or physical form by downloading and storing, transcribing, or otherwise utilising by any manual or automated means, any materials contained on the Service.

9. Insurance

The Company has a £5,000,000 public indemnity insurance cover with ‘CEO Vea Insurance’ (the “Policy”). The Policy covers the company ONLY.

Each self-employed professional / carer will have their own public liability insurance with – ‘Fish Insurance/Sure wise Insurance’ when they are in your property which covers the following:

9.1 Up to £5million public liability cover:
 
9.2 Protection against errors and omissions in the provision of medical treatment which you are qualified to perform.
 
9.3 Accidental damage to property. You must pay the first £100 of any property damage claims.
 
9.4 Accidental bodily injury to any person
 
9.5 Legal costs and expenses incurred in defending prosecution under food, health, and safety acts.
 
9.6 Up to £10,000 personal accident cover, with hospital allowance, if you suffer serious accidental injury whilst carrying out support duties for your employer. No more than £50,000 can be claimed in total in any policy year.

10. General Prohibitions

You agree not to do or attempt (or request that any third party do or attempt) any of the following during or in connection with yours (or there) use of the Service:

10.1 circumvent or attempt to circumvent any access or use restrictions, data encryption, or content protection related to the Service.

10.2 engage in spidering, screen scraping, database scraping, harvesting of e-mail addresses, wireless addresses, content available through the Service, including Content, other contact or personal information, or any other automatic means of obtaining lists of users or other information from or through the Service, including without limitation any information residing on any server or database connected to the Service.

10.3 copy, modify or distribute the computer code used to generate web pages on the Service (other than as may be expressly permitted under a separate license agreement).

10.4 access, tamper with, or use non-public areas of the Service, our computer systems, or the technical delivery systems of our providers.

10.5 probe, scan or test the vulnerability of any system or network or breach any security or authentication measures.

10.6 access or search the Service with any engine, software, tool, agent, device, or mechanism other than the software and/or search agents provided by the Company or other generally available third-party web browsers.

10.7 send unsolicited email, bulk email, junk mail, spam or chain letters, or promotions or advertisements for products or services, including without limitation those which are designed to promote, directly or indirectly, a product or service with which you have a business relationship or other commercial connection.

10.8 in any way use the Service to send altered, deceptive, or false source-identifying information.

10.9 decipher, decompile, disassemble or reverse engineer any of the software used to provide the Service.

10.10 interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming or mail-bombing the Site or the Service.

10.11 impersonate or misrepresent your affiliation with, or your lack of affiliation with, any person or entity.

10.12 use the Service in violation of the Company’s or any third party’s intellectual property or other proprietary or legal rights.

10.13 use the Service in violation of any applicable law or request that a SEP provide a service which would violate applicable law; or

10.14 upload, post, email, transmit or otherwise make available materials that infringe or misappropriate any patent, trademark, trade secret, copyright or other proprietary rights of any party.

11. Termination of Use; Discontinuation and Modification of the Service.

If you violate any of the Terms of Service, your permission to use the Service will automatically terminate. You also agree that we may, at any time and without notice to you, suspend or revoke your access to and use of the Service, you may have in connection with the Service: (i) for any reason or no reason at all; (ii) where we determine in our sole discretion that such action is reasonable in order to comply with legal requirements or to protect the rights or interests of the Company or any third party; or (iii) in connection with any general discontinuation of the Service. We also reserve the right to modify the Service at any time without notice to you. We will have no liability whatsoever on account of any change to the Service or any suspension or revocation of your access to or use of the Service. You may terminate this Agreement at any time by contacting customer service at [email protected]

12. Cancellation Policy

If either party wishes to cancel the Services, a minimum of 14 days’ notice of cancellation is required. Notification by the Customer must be sent by email to [email protected] or by written notice addressed to: First Light Independent Care ltd, 19 Deer Road, Falcon House, South Wimbledon, London, SW19 3UX.

13. Indemnity

You agree that you will be personally responsible for your use of the Service, and you agree to defend, indemnify and hold harmless the Company and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (collectively, the Company Entities) from and against any and all claims, liabilities, damages, losses and expenses, including reasonable solicitors’ and accounting fees and costs, arising out of or in any way connected with (i) your access to, use of or alleged use of the Service; (ii) your violation of the Terms of Service or any representation, warranty, or agreements referenced herein; (iii) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right; (iv) any claim or allegation of a third party that the Company has referred to you, to the extent based on any actual or alleged act or omission on your part or behalf, or any other claim or allegation arising as a result of such referral; and (v) any disputes or issues between you and any SEP or third party. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defence of such claim. You will not, in any event, settle any claim or matter without our written consent.

14. Use of the Service Is Entirely At Your Risk

You expressly understand and agree that your use of the Service is at your sole risk and that the service is provided “as is” and “as available”. The Company expressly excludes all warranties and conditions, (whether implied by statute, common law or otherwise and including any warranty as to fitness for purpose and satisfactory quality, and non-infringement) to the maximum extent permitted by law.

When you use the Service to request and have a SEP to perform a Placement, you understand and acknowledge that no SEP has any authority to make any amendments to these terms and that any statements, representations, or warranties made by a SEP or any third party are disclaimed by the Company and do not expand or otherwise modify these terms. Apart from the fact that the Company meets each SEP in person the Company makes no representation or warranty regarding the quality, reliability, safety, completeness, fitness, or nature of any Services provided by a SEP.
 

15. Limitation of Liability and Release

To the extent permitted by applicable law, the Company disclaims all liability to you in connection with the Company’s performance under these Terms and Conditions, including but not limited to liability for loss of profits and other consequential losses. Except in the case of death or personal injury caused by the Company’s negligence, the liability of the Company under or in connection with these Terms and Conditions whether arising in contract, tort, negligence, breach of statutory duty or otherwise howsoever shall not exceed the Fees paid by you to the Company in the last six months under these Terms and Conditions.

Neither Party shall be liable to the other Party in contract, tort, negligence, breach of statutory duty nor otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by that other Party of an indirect or consequential nature including without limitation any economic loss or other loss of turnover, profits, business or goodwill. The limitations of damages set forth above are fundamental elements of the basis of the bargain between the Company and you.
 

16. Governing Law; Venue

These Terms, whether interpreted in a court of law or in arbitration, shall be governed by the laws of England and Wales as they apply to agreements entered into and to be performed entirely within England and Wales by UK residents, and without regard to conflict of law principles. To the extent that any lawsuit or court proceeding is permitted hereunder, you and Company agree to submit to the personal and exclusive jurisdiction of the courts located within England and Wales for the purpose of litigating all such claims or disputes.

17. General

The Terms of Service, together with the Privacy Policy constitute the entire and exclusive understanding and agreement between you and the Company regarding your use of and access to the Service, and except as expressly permitted above may only be amended by a written agreement signed by authorised representatives of the parties. You may not assign or transfer the Terms of Service or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign the Terms of Service at any time without notice. The failure to require performance of any provision shall not affect our right to require performance at any time thereafter, nor shall a waiver of any breach or default of the Terms of Service constitute a waiver of any subsequent breach or default or a waiver of the provision itself. Use of paragraph headers in the Terms is for convenience only and shall not have any impact on the interpretation of particular provisions. In the event that any part of the Terms of Service is held to be invalid or unenforceable, the unenforceable part shall be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.
 

18. Liability ​

Our liability to you in respect of the Placement will not exceed the total price paid by you for the Placement, whether such cause of action is brought in contract, tort, warranty or otherwise.

Notwithstanding the above, nothing in these Terms and Conditions shall limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor exclude or limit our liability to you for any death or personal injury resulting from our negligence.

19. Events beyond our control

We shall have no liability to you for any failure of the SEP’s to perform the Placement/Task you have ordered or commissioned, or any delay in doing so that may be caused by an event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, failure of the SEP, flood, fire, explosion, acts of terrorism or accident.

20. Poaching & Direct Engagements

20.1 Service User / Client
You as the service user must never approach or contact the SEP directly outside of placements with any work related opportunities in any capacity without notice to First Light Independent Care ltd (Unless you are a clinical specialist or a consultant for treatment purposes) as you recognise us as First Light as the introductory party, failure to comply with this clause which results in our company suffering a financial loss will be a breach of our ‘terms of engagements’ and you will be liable and agree to pay a penalty/fine of £10,000 – you are bound and agree to these terms automatically when you engage with our company and use our services.
 
20.2 Self Employed Professional (SEP) / Carers
You as the SEP must never approach the service user/client with any direct engagements for work related opportunities without notice to First Light Independent Care ltd (Unless you are a clinical specialist or a consultant for treatment purposes) as you recognise us as First Light as the introductory party, failure to comply with this clause which results in our company suffering a financial loss will be a breach of our ‘terms of engagements’ and you will be liable and agree to pay a penalty/fine of £10,000 – you are bound and agree to these terms automatically when you engage with our company and use our services.

You as the SEP must never share any service user / client details with any of our competitors offering similar provisions to our company in any capacity except for when needed on an official basis i.e. to a local authority or to a healthcare clinical professional – a full investigation will be conducted if such activities are suspected, whereby you agree to surrender your communication devices and emails.

21. Miscellaneous

21.1 Invalidity
If any of the terms of these Terms and Conditions are deemed invalid, void or unenforceable for any reason, they will be severed from the rest of these Terms and Conditions, which shall remain unaffected.

21.2 Privacy
When you book a Placement, we collect certain personal and transactional information (eg name, address, number, email address, credit/debit card details etc). For details on how we use this information, please read our Data Protection Policy at: https://[email protected]/data-protection-act-2018

21.3 Entire Agreement
These Terms and Conditions, together with the Conditions of Use and Privacy Policy set out the whole of our agreement relating to your use of this Website and the supply of the SEP and collective services commissioned by you via this Website.

21.4 Third Parties
Except for our affiliates, directors, employees or representatives, a person who is not party to the contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999 (“Act”) to enforce any term of such contract. This does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

21.5 Governing law and jurisdiction
Any matter arising from or in connection with these Terms and Conditions shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

21.6 Contact Information
If you have any questions regarding the Terms of Service or the Service, please contact us at [email protected] or by mail at:

First Light Independent Care Ltd,
19 Deer Road,
Falcon House,
South Wimbledon,
London,
SW19 3UX.

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